​+27-11-262-4441 | © 2016 ESPRISO (Pty) LTD  |  Terms and Conditions.

TERMS & CONDITIONS 

Customer accounts

 

All clients need to submit and complete an account form with Espriso before proceeding with orders. Certain information is needed for an account to be opened. Requests for account forms can be made to info@espriso.co.za. Espriso reserves the right to grant credit terms.

 

Prices

 

Espriso reserves the right to modify its prices at any time.

 

Orders and delivery

 

Each order must be placed in writing via email to info@espriso.co.za. Upon receipt of the customer's order, Espriso will send an order confirmation email within 3 working days. This confirmation shall inform the customer about the availability dates of products ordered.

 

Special Orders

 

Advanced payment is needed on special orders. Special orders cannot be cancelled and delivery will be made on order regardless.

 

Deliveries and Returns

 

Upon receipt of the goods and in the case of damage or missing packages make mention of the delivery that provides the carrier. All deliveries must then be checked on the missing products, visible defects and compliance of the order. Any claim relating to the delivery of defective goods, broken, missing or non-compliant must be made within 8 days after delivery by written request and sent by mail info@espriso.co.za. After 8 days have exceeded Espriso reserves the right not to treat a customer complaint. Espriso also reserves the right to ask the client to send a photo of the product to verify and establish the accuracy of the alleged defects and whether to proceed to the regularization of the claim. Product guarantees are product specific and are directly related to the guarantees of the manufacturer. No Returns will be accepted for non defective or damaged items, unless otherwise agreed in writing with Espriso. In the event Espriso agrees on a return basis the returned items must be in their original condition and packaging. All items returned to Espriso must not have price labels, store specific barcodes and security features. Espriso reserves the right to reject products that do not fit into these criteria. Espriso reserves the right to charge a courier fee on orders under R10000. Delivery fee can vary according to the box and products sizes. Courier fee will be quoted on the initial invoice for the order.Alternatively pick up can be arranged for orders directly from our warehouse.

 

Reserve and property

 

The goods remain the property of Espriso PTY LTD until full payment on orders is received. Photos or text from our website cannot be used without the permission of Espriso. Any publication of our products on paper or on the Internet requires the written permission of Espriso (PTY) Ltd.